The Disappearing Dial Tone: Why Basic Customer Service is Now a Premium Feature

Tornadoes ripped through Central Indiana last night, leaving wide swaths of the region without power. In times like these, communication becomes a lifeline, literally. Yet for too many families, that lifeline has frayed. My parents, both older adults, lost their landline service. When I attempted to report the outage to AT&T, I found myself in Read More “The Disappearing Dial Tone: Why Basic Customer Service is Now a Premium Feature”

Who Gets the Keys? How AI is Deciding Who Can Buy a Home

Redlining shaped America’s housing and financial systems for decades. Banks and developers systematically excluded Black and immigrant communities from wealth-building opportunities through discriminatory loan practices. That history left a legacy still visible in racial wealth gaps and economic disparities. Machine-learning models now shape access to capital and employment, but instead of eliminating bias, they often Read More “Who Gets the Keys? How AI is Deciding Who Can Buy a Home”

Donald Trump’s Grievances Against Voice of America: A Historical Analysis (working paper)

Abstract Voice of America (VOA), a U.S. government-funded international broadcaster, has traditionally served as a nonpartisan tool of American soft power. However, former President Donald Trump has exhibited an unprecedented hostility toward VOA, viewing it as an adversary rather than an asset. This paper examines Trump’s long-standing grievances against VOA, beginning with his first term Read More “Donald Trump’s Grievances Against Voice of America: A Historical Analysis (working paper)”

The Real Estate Merger That Turns Homebuyers into a Product

Rocket Companies’ $1.75 billion acquisition of Redfin isn’t just about selling more mortgages or real estate listings – it’s about owning the data behind every home search and sale. The deal fuses America’s largest mortgage lender with a major home-listing platform, instantly creating a one-stop shop for house-hunters. But make no mistake: this “seamless” platform Read More “The Real Estate Merger That Turns Homebuyers into a Product”

My Machine Learning Model Wants You to Adopt a Cat

You ever wonder what happens to animals at a shelter? Well, I did. And like any normal person, instead of just asking someone, I built a machine learning model to predict it. Introducing my latest project: A machine learning app that analyzes seven years of shelter data from Long Beach and predicts whether an animal Read More “My Machine Learning Model Wants You to Adopt a Cat”

The Trust Crisis in Management

Trust is the backbone of any successful organization, yet its erosion has become one of the defining challenges in modern management. Over the past decade, employees have grown increasingly skeptical of corporate leadership, citing issues such as exploitative work conditions, mass layoffs, and broken promises. This article was inspired by a LinkedIn reader who posed Read More “The Trust Crisis in Management”

The Evolution of Servant Leadership

Servant leadership has emerged as a pivotal approach in redefining effective leadership across various sectors. Rooted in prioritizing the spiritual and emotional growth, the well-being of team members is paramount. Servant leadership fosters an environment where trust, collaboration, and ethical stewardship are foundational. This leadership style emphasizes empathy and humility, positioning leaders as servants first, Read More “The Evolution of Servant Leadership”

The Five Forces That Will Shape the Global Economy in 2025

The global economy is never a stable, well-oiled machine. It’s more like a collection of moving parts—some grinding together, others outright colliding. As we move into 2025, several major forces will dictate economic growth, job creation, and financial security. Some of these forces are natural evolutions of technology and policy, while others are crises of Read More “The Five Forces That Will Shape the Global Economy in 2025”