The Disappearing Dial Tone: Why Basic Customer Service is Now a Premium Feature
Tornadoes ripped through Central Indiana last night, leaving wide swaths of the region without power. In times like these, communication becomes a lifeline, literally. Yet for too many families, that lifeline has frayed. My parents, both older adults, lost their landline service. When I attempted to report the outage to AT&T, I found myself in Read More “The Disappearing Dial Tone: Why Basic Customer Service is Now a Premium Feature”